See the dashboard
Who’s strong where, who’s slipping, what to coach this week, and the calls that prove it — over 7, 30, 60, 90 or 180 days, every number compared with the period before. Ask it a question in plain English and it answers from your own team’s calls.
Everything on this page is a working demo on fictional data. Northline Powersports, its four reps and its 100 calls are invented — nothing here is a real customer’s results.
Every week · the coaching dashboard
Every number below is computed from the same evaluated calls as the reports — nothing is estimated, and nothing is entered by hand.
01
Team average, calls evaluated, share of calls under the alert line, things-to-fix per call — each with its direction against the prior period.
What it meansThe state of the team in four numbers, before your coffee.
02
The trend, one mark per day, coloured against your target and alert lines, with a small strip per rep beneath it. Five chart styles to choose from — dots, line, bars, stock-style candles, or a line per rep.
What it meansA month of coaching, visible as a line going the right way.
Dots — one mark per day; hover any mark in the demo for the calls behind it.
Line — the team’s daily average as one line.
Bars — coloured by band.
Candles — a day opens on its first call and closes on its last.
Per rep — one line per rep, team line bold, direct labels.
03
Tick boxes to compare any two or three reps. Untick the rest and every chart is rebuilt from just the remaining reps’ calls.
What it meansTwo reps, side by side, on the same calls and the same scale — no spreadsheet required.
04
A grid of reps against categories, colour-coded. Click any cell to open that rep.
What it meansDecides who coaches whom: your best closer teaches closing, your best discoverer teaches discovery.
05
A leaderboard on overall or any category, and each rep’s rank week by week. A rep with too few calls is shown but not ranked.
What it meansMovement is the story — a rep climbing from fourth to second says more than any one score.
06
Your categories from weakest to strongest, with the most recent missed moments in each, linked to their calls.
What it meansThe week’s coaching agenda, already written, with the evidence attached.
Best call and worst call sit right beside it — the two calls to open first this period. Play the best one for the team on Monday. Have the quiet conversation about the other one.
07
His trend, his scores by category then and now, his weak spots with examples, his best and worst call, his recent calls — and an improvement plan.
What it meansEverything for a one-on-one, on one page, in the order you’d want it.
A view for each rep. Reps sign in and see the team’s numbers and their own — their calls, their scores, a plan written to them. Never another rep’s calls, quotes or coaching notes, and never any audio.
08
Two or three focus areas per rep, each with the pattern across his calls, the moments that show it, what good looks like in your standard’s own words, how to coach it, and a goal you can check next period. Rewrites itself as new calls come in.
What it meansA plan you’d have written yourself if you had the hours — organised from what the reports already found, never invented.
09
Note what you worked on with a rep and when. It appears as a marker on his chart.
What it means“We role-played the deposit ask on the 4th” — and you can see whether the line moved after it.
10
Each moment that moved the call: the timestamp, what happened, the rep’s exact words, and — for the misses — what should have happened, in your own standard’s language. A Listen button plays just those seconds. Every moment can be listened to, and every moment can be challenged.
What it meansCoaching from evidence, not memory. “At 3:07 you said this. Here’s what a great answer sounds like.”
11
A customer’s name, a bike, a competitor, a word — every call it was said on, and every report that mentioned it. Filter calls by rep, by score, by what went wrong.
What it means“Steven Miller” finds every conversation. “Every miss on next step this month” is a filter, not a hunt.
12
Four looks, from a menu in the header: Day, Night, Dark blue, and your company’s own colours, read straight from your logo. Buttons, tabs and links all pick it up. Red, amber and green mean the same thing in every one of them.
What it meansEvery client gets their own dashboard, not a shared template with a different logo pasted on top.
Day
Night
Dark blue
Northline’s colours — every client gets their own.
Each rep’s lowest to highest call, and the spread.A 6 that swings from 3 to 9 needs different coaching from a steady 6.
How many questions each rep asks per call, and how many before price comes up — counted on every call.The single number that moves fastest when discovery coaching lands.
How many of his own reports each rep actually opened.The rep who never opens his report is the first conversation.
Ask it a question
Type a question into the dashboard’s search box and it answers from your team’s calls: which rep, the numbers behind it, and the actual moments — with a play button on each — so you can show the rest of the team what “great” sounds like at your store. Underneath, your own standard for that situation, side by side, so when the floor is doing something better than the standard describes, you can raise the standard.
Every quote is read from the recording. Every number is computed from the same calls as the rest of the dashboard. It cannot make anything up.
The answer, then the ranking. Which rep, the numbers behind it, and the moments that show it.
The moments, quoted. Every quote is the rep’s exact words, with a Listen button that plays just those seconds.
What the standard says. Your own tiers for that situation, beside your reps’ best moments — so the floor can raise the standard.
Question-answering search is available as an add-on. Try a question in the demo →
Tell us when we got it wrong
A manager reads a moment and says what’s off — that’s not how we’d say it, too harsh, too generous, not what happened, or our standard is better than this — then writes how it should have gone, in their own words. We write it into the evaluation criteria, or explain why not. The outcome shows up beside the moment and on a Suggestions tab: Applied, Applied as written in (with the exact wording), or Not applied, with a note.
Scores already given never change. A change applies from the next call.
Suggest it from the moment itself. Pick what’s off, write the line the way it should go, send it.
See where every suggestion stands. Sent, Applied, or Not applied, with a note either way.
Try it yourself
The demo is the real dashboard on an invented dealership — four reps, 100 evaluated calls, every chart and every link working.
Demo on fictional data. Northline Powersports, its reps and its calls are invented.
