On the Phone · The Dashboard
Every clip below is the real Callsistance dashboard, running on a fictional dealership. Want the full tour? We walk you through it live, or send you a short video made just for you.
Every clip and sample on this page runs on fictional data. Northline Powersports, its four reps and its 100 calls are invented. Every number is computed from those calls: nothing is estimated, and nothing is entered by hand.
01 See the state of the team
Team average, calls evaluated, calls under your alert line and things to fix per call, each compared with the period before. Pick 7, 30, 60, 90 or 180 days and the trend redraws against your target and alert lines, in any of five chart styles, from dots to stock-style candles.
Any range in one click. Put two reps side by side on the same scale.
See it live →02 Find who is strong where
A grid of reps against your categories, color-coded, and a ranking that shows how each rep moved week by week. A rep with too few calls is shown but not ranked. Tick two reps to compare them on the same calls and the same scale. Your best closer teaches closing. Your best discoverer teaches discovery.
Every rep against every category. Click a cell to open that rep.
See it live →03 Ask questions, hear the evidence
Type "Who handles price objections best, and how?" and it answers from your team's calls: which rep, the numbers behind it, and the exact moments, each with a Listen button. Your own standard for that situation sits beside it. Every quote is read from the recording, and every number comes from the same calls.
Ask in plain English. The answer ranks your reps and plays the evidence.
See it live →04 Get a plan for every rep
Every rep has a page: their trend, their scores by category, their best and worst call. Then two or three focus areas, each with the moments that show it, what good looks like in your standard's words, and a goal to check next period. Rewritten every Sunday night from the last 30 days of calls.
Every rep gets a plan written from their own calls, in your standard.
See it live →05 Run the weekly Gameplan
Every Sunday night the Gameplan writes the week: a team huddle for every day the store is open, with a line to practice and a call to play, and every rep's one-on-one, built from their plan. Tick one done, add a note, and it lands on that rep's chart.
See a week of coaching →Mark it done in the Gameplan and it lands on every rep's chart.
See it live →06 Low-score alerts
You set the score that counts as a problem. When a call lands below it, an email goes right away to the people you choose, from the sales manager to the owner, with what went wrong, when it happened in the call, and the rep's own words. There is still time to call the customer back.
Subject: Low score 3.8 · Sarah Johnson · Northline Powersports
To: Sales manager, GM, Owner
Call scored below 4.5
3.8 / 10
Sarah Johnson with Tom
Saturday, 11:18 am
Sarah answered every question about the bike but never learned what Tom was shopping for or set a time to come in.
What went wrong
Tom wanted to think it over, and the call ended. No phone number, no time to come in, no reason to call back.
Sounds good, just let us know. Have a good one.
Sarah gave the out-the-door number on the first ask, before learning how Tom rides or what matters most.
That one's going out the door at eleven nine.
When Tom mentioned a lower price across town, Sarah offered money off instead of showing what makes this bike worth it.
I can probably do five hundred off if that helps.
07 Improve the company standard
Every moment that moved a call shows the timestamp, the rep's exact words and, for a miss, what should have happened in your standard's language. Every moment can be listened to, and every moment can be challenged. Suggest a change from the moment itself and see whether it was applied. Scores already given never change.
Disagree with a call? Suggest a change right from the moment, and see what was applied.
See it live →Tell us how you want your reps to sound. With your permission, we call your stores and show you how your reps responded.
Or just call us: 817-900-9195
Want the full tour? Ask for a live walkthrough, or a short video made just for you.
Clips on fictional data. Northline Powersports, its reps and its calls are invented.