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Rep

Priya Nair

Last 30 days · Aug 15 – Sep 13 · 29 evaluated calls · ranked 4 of 4 on overall
7d30d60d90d180d
Average score
5.5/ 10
-0.4 vs prior 30d (15 calls)
Team average
6.6/ 10
-1.1 Priya Nair vs team
Below the alert line
6of 29 calls
+14 pts share of calls
Read his reports
18of 22
82% of published reports opened

Priya Nair's calls

one mark per day · hover for the calls behind it
at or above target 8.0 between under the alert line 4.5 coaching logged

Then → now

5.4Aug 15
6.1Sep 12
+0.8

By category

then → now
Opening
avg 6.5 on 29
 6.6 → 7.0 +0.4
Discovery
avg 5.9 on 29
 6.2 → 5.8 -0.4
Trust
avg 5.3 on 29
 4.8 → 6.0 +1.2
Product
avg 5.5 on 29
 6.2 → 6.2 no change
Why Us
avg 4.3 on 29
 4.4 → 5.2 +0.8
Price
avg 5.7 on 29
 5.2 → 6.8 +1.6
Next Step
avg 5.0 on 29
 4.2 → 6.0 +1.8

Where Priya Nair is struggling

weakest category first
Why UsStandard priority · scored on 29 calls
18 red · 0 green
4.3
Never said why NorthlineSep 11Never said why NorthlineSep 10Never said why NorthlineSep 9
Next StepCritical priority · scored on 29 calls
13 red · 1 green
5.0
Left the visit openSep 11Left the visit openSep 8Left the visit openSep 7
TrustHigh priority · scored on 29 calls
14 red · 2 green
5.3
Overpromised on timingSep 11Overpromised on timingSep 8Overpromised on timingSep 7
ProductStandard priority · scored on 29 calls
9 red · 4 green
5.5
PriceHigh priority · scored on 29 calls
9 red · 2 green
5.7
DiscoveryCritical priority · scored on 29 calls
8 red · 2 green
5.9
OpeningHigh priority · scored on 29 calls
4 red · 4 green
6.5

Best call

7.3
Priya Nair · Aug 27, 3:32 pm · Brent
Solid answers, thin discovery
Brent called about a Fat Boy. A solid product conversation; the close was softer than the rest of the call deserved.

Worst call

3.3
Priya Nair · Aug 18, 1:02 pm · Nate
Answered everything, asked nothing
Nate called about a Sportster S. The rep answered what was asked but never steered, and the call ended without a firm next step.

Improvement plan

built from what his reports already said, in Northline's own standard
Reading Priya Nair's 29 evaluations and writing the plan — about a minute the first time, instant after that.

Coaching log

what you have worked on with him
Sep 4
Next StepRole-played the close on the Sep 4 call. Agreed: no goodbye without a day named.
manager@northlinepowersports.com
Aug 24
First one-on-one on the dashboard. Walked through his best call together.
manager@northlinepowersports.com

Recent calls

all 29 →
6.9 Sep 12, 10:20 am Friendly call that never found the why
5.6 Sep 11, 9:17 am Held price but let the visit float 3 to fix
6.4 Sep 10, 6:35 pm Friendly call that never found the why 1 to fix
6.1 Sep 10, 4:42 pm Solid answers, thin discovery 1 to fix
5.7 Sep 9, 2:54 pm Held price but let the visit float 1 to fix
3.4 Sep 8, 10:37 am Negotiated against himself and lost the close 6 to fix
6.3 Sep 7, 2:24 pm Good energy, soft finish 3 to fix
5.3 Sep 5, 2:40 pm Friendly call that never found the why 3 to fix